Proactive Data Protection: Renew Your NAKIVO Subscriptions and Support Agreements
Renew your NAKIVO subscription licenses or support and maintenance agreements for perpetual licenses on time for reliable data protection.
- Uninterrupted protection for all workloads
- Instant access to new features and updates
- Top-rated qualified technical support
Get My Renewal Quote
Benefits of Renewing On Time
Instant Access
to Updates
Continuous
Data Protection
Greater Savings
with a Stable Price
Technical
Support
NAKIVO Receives
an Honorable Mention
2024 Gartner® Magic QuadrantTM
Enterprise Backup and Recovery Solutions
What Happens If I Don’t Renew?
Expired Support and Maintenance
Customers with expired NAKIVO Backup & Replication support and maintenance agreements automatically lose all access to updates with new features and patches as well as to assistance from NAKIVO technical support engineers.
Expired Subscription License
Customers with expired subscription licenses automatically lose access to their data protection jobs in NAKIVO Backup & Replication and can no longer back up and/or recover their data.
Reinstatement Fees
Expired support and maintenance can incur reinstatement fees before you can regain access to your data protection activities in NAKIVO Backup & Replication and resume your workflows.
Customer Testimonials
More than 30,000 Businesses In 183 Countries Trust NAKIVO
Resources
Renewal Policy
FAQ
Why should I renew my NAKIVO Backup & Replication subscription license?
With a valid NAKIVO Backup & Replication subscription license:
- You ensure timely solution updates and access to the latest features as soon as they are released.
- You can also improve the efficiency of your data protection activities with optimized performance, management and security capabilities.
- You can benefit from ongoing data protection, qualified technical support at any time, as subscription licenses come with free 24/7 Support.
How can I renew my NAKIVO Backup & Replication license?
To renew a license:
- Click Contact Sales in the solution’s interface. Alternatively, you can reach out to sales via sales@nakivo.com.
- After you have purchased a new license, save the license file in a safe place.
- Click Change License on the same screen of the web interface of NAKIVO Backup & Replication.
- Click Browse and select your .license file. Click Apply.
How do I know when my license is due for renewal?
To view your license details, launch NAKIVO Backup & Replication and go to Settings > General > Licensing. You will be able to see the solution edition, license expiration status and buttons to view license issues, contact sales and change the license.
How do I contact NAKIVO support if I need help with my renewal?
You can contact NAKIVO technical support via the built-in chat in the solution, email, or phone. For more information, refer to the Support Center. You can also check the Help Center to access the user guide and knowledge base for answers.
Why should I renew my support and maintenance agreement for a perpetual license?
Perpetual licenses come with one year of Standard Support, that is access to technical support during business hours. Once this support and maintenance agreement expires, you can lose direct access to NAKIVO’s expert support and assistance. You also lose access to new features and new supported technologies.
You can purchase multiple years of Standard Support upfront or upgrade to 24/7 Support if needed.
What happens if my NAKIVO license expires?
After license expiration, NAKIVO Backup & Replication enters grace period mode for 15 days. During this period, you can continue to use the feature set available in the solution edition you have. After the grace period mode has ended or if the solution does not have a license, NAKIVO Backup & Replication enters limited mode. In this mode:
- Backup, backup copy, replication and Site Recovery jobs are disabled.
- Jobs that are currently in progress are disabled after completion.
- Real-time replication jobs are stopped and disabled.
- Recovery jobs can still be completed as usual.
Activating the license disables limited mode and allows you to resume your regular data protection workflows.
Can I migrate from a perpetual to a subscription license?
Yes, you can migrate from a perpetual license to a subscription license. Contact sales@nakivo.com for more information on how to migrate to a subscription licensing model. In addition, our team of technical engineers will assist you with planning and implementing the migration.